Shipping policy
Last updated: 31 October 2026
We started Glassé so good K-beauty wouldn't mean a three-week wait in customs. Every order is packed by hand by our team in South Africa and sent straight to you. Here's exactly how that works.
Where we deliver
We currently deliver within South Africa only. We aren't able to ship internationally yet.
Shipping cost
Delivery is free when you order 2 or more bottles. Orders of a single bottle pay a flat R90, anywhere in South Africa. Free delivery is applied automatically at checkout, and you'll always see your delivery cost before you pay.
When your order is dispatched
Orders placed on a business day (Monday to Friday, excluding South African public holidays) are dispatched the same day or the next business day. Orders placed on a weekend or public holiday are dispatched on the next business day.
Delivery time
Your order will be delivered within 3 to 5 business days, anywhere in South Africa.
We ship with Aramex Store to Door, and your parcel is delivered to the address you enter at checkout. Aramex delivers on business days only. Severe weather, strikes or other events outside our control can occasionally cause delays. If that happens, we'll let you know.
Tracking your order
When your order is dispatched, we'll email you a shipping confirmation with your Aramex tracking number so you can follow your parcel.
Your delivery address
Please check your delivery address and phone number carefully at checkout. Aramex may contact you on that number to complete the delivery. If you notice a mistake after placing your order, contact us as soon as possible and we'll do our best to update it before your parcel is dispatched. If a parcel is returned to us because the address was incorrect or delivery couldn't be completed, we'll get in touch to arrange re-delivery. A second delivery fee may apply.
Running late?
If your parcel hasn't arrived within 5 business days of placing your order, please email us with your order number. We'll follow it up with Aramex and keep you updated.
Free shipping protection on every order
Every Glassé order is covered by our free shipping protection. There's nothing to add at checkout and nothing extra to pay. We cover it.
What's covered
- Lost parcels: your parcel hasn't arrived within 10 business days of dispatch and Aramex can't locate it.
- Damaged parcels: your parcel or serum arrives broken, leaking or damaged.
- Stolen parcels: tracking shows your parcel as delivered, but you never received it.
What we'll do
We'll send you a free replacement, or refund you in full, including delivery. You choose.
How to claim
Email sales@glasseboutique.co.za or WhatsApp +27 66 053 2763 with your order number. For a damaged parcel, include a photo of the parcel and the product. Please contact us within 7 days of delivery, or within 15 business days of dispatch if your parcel never arrives. We'll reply within 24 hours on business days.
Good to know
Shipping protection doesn't cover parcels sent to an incorrect address entered at checkout. If that happens, we'll still help you arrange re-delivery. Your rights under the Consumer Protection Act are not affected.
Contact us
Questions about your delivery? We're a small team and you'll always hear back from one of us.
Email: sales@glasseboutique.co.za
Phone: +27 66 053 2763